This Refund & Cancellation Policy explains the terms, conditions, and procedures regarding subscriptions, digital content purchases, cancellations, and refund requests on FansXpress (operated by FansXpress LLC).
1. Overview of Digital Services
FansXpress is an online subscription and digital creator membership platform. Members can purchase recurring creator subscriptions, pay-per-view (PPV) posts, direct messaging unlocks, and tips. Because digital content and access rights are delivered electronically and granted immediately upon successful authorization, special rules apply to cancellations and refunds.
2. Recurring Subscriptions & Cancellation
When you subscribe to a creator, your subscription is established on a recurring billing cycle (e.g., monthly). By subscribing, you authorize our third-party payment processors (including Payment Processor) to automatically charge your selected payment method at the beginning of each renewal period until you cancel.
- How to Cancel Anytime: You may cancel any active subscription at any time directly through your account. Simply go to Subscriptions in your user menu, select the creator, and turn off auto-renew.
- Payment Processor Consumer Direct Cancellation: If your purchase was processed through Payment Processor, you may also manage or cancel your recurring subscription 24/7 directly via Payment Processor Consumer Support at https://support.ccbill.com or by calling Payment Processor toll-free at +1-888-596-9279 (US/Canada) or +1-480-449-7751.
- Effect of Cancellation: When you cancel auto-renew, you will retain full access to that creator's content until the end of your current paid billing period. You will not be charged again on subsequent renewal dates.
3. Refund Eligibility & Exceptions
As digital access is granted instantly, purchases (including completed subscription intervals, tips, and unlocked digital media) are generally final and non-refundable, except in the following limited circumstances:
- Duplicate or Erroneous Charges: If a technical glitch or duplicate transaction occurred resulting in multiple billings for a single transaction.
- Accidental Subscription Renewal: If your recurring subscription renewed automatically and you contact us within 48 hours of the renewal date, provided that no paid content was viewed, downloaded, or consumed during the renewed cycle.
- Unauthorized Transactions: If your payment card or account was used fraudulently or without authorization. In such cases, please notify our support team immediately so we can secure the account and process appropriate refunds.
- Severe Technical Failure: If a paid digital item was completely inaccessible due to a permanent technical failure on our platform and our support team is unable to resolve the delivery issue.
4. How to Request a Refund
If you believe you qualify for a refund under one of the criteria above, please submit a written request within 14 days of the transaction to:
Customer Support: support@fansxpress.com
Mailing Address: FansXpress LLC, Attn: Billing & Refunds
Please include the following information with your request:
- Your account email address and username
- Date and exact amount of the transaction
- Transaction ID / Order ID
- A clear explanation of why you are requesting a refund
5. Payment Processing & Billing Descriptors
Payment processing services for FansXpress are provided by authorized payment partners, including Payment Processor LLC / Payment Processor EU Ltd. Depending on your card issuer and payment method, transactions may appear on your bank or credit card billing statement as FansXpress or similar descriptors.
6. Dispute Resolution & Chargebacks
We encourage customers to contact us directly at support@fansxpress.com prior to contacting their financial institution. We are committed to resolving legitimate billing concerns quickly and amicably, usually within 24 to 48 hours.
